Check out our Frequently Asked Questions below. If you still need help please contact us.
Balloon FAQ's
What regions do you serve?
Confetti Dreams is based out of Anne Arundel County and services the surrounding DMV. We are always down for an adventure if traveling is required for larger scale events too!
Do you have an order minimum?
Yes! Confetti Dreams has a balloon order minimum of $200 for delivery and $500 for installation orders. Working with a smaller budget? No problem! Anything less can be made fully constructed and available for pickup (see Grab & Go’s).
Will you deliver and install at my event?
If your order has met the required minimum of $500, it would be our pleasure to deliver and install our creation for you! Delivery times are scheduled based on your event start time and venue availability.
How much does balloon decoration cost?
Our custom balloon décor pricing varies based on the type of design, complexity, length, volume, and delivery & installation costs. All of our garlands are priced per foot (not liner feet) so having measurements of the space where you would like your balloons to go will help give you a general idea of cost.
Delivery Fee:
We calculate delivery & installation fees on top of your order. The delivery fee is calculated based on the distance from the zip code 20778 to your event location.
Installation Fee:
Our installation fee is 20% of your order subtotal.
Do you have D.I.Y. kits?
We love the way you think! DIY kits are something we've been considering, but they're not available quite yet. If it's something you'd love to see in the future, drop us a line! In the meantime, for locals, we recommend our Grab & Go.
When and where can I pick up my Grab & Go Garland?
Grab & Go Garlands are available for pick up at our Headquarters in West River. Pickup windows are Monday- Friday (9-11 AM or 3-5 PM). We recommend picking up your garland within 3 days of your event date.
How long do your balloons last?
Confetti Dreams uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup.
That being said, indoor balloon garlands could last up to a month or more (no guarantees) if kept away from direct heat and sunlight.
How long in advance do I need to book?
Our custom creations take lots of time to design and execute so the sooner you can book the better! We strongly suggest booking at least two weeks in advance to avoid disappointment when we’re already booked or don’t have the materials your vision requires. If you have an event date and venue but are not exactly sure what type of balloon décor you would like yet, you can reserve your date with a $200 deposit. Then we can sort out the details later!
My event is just days away.- can you help me?
We'll do our best to make it happen! Last-minute orders are accepted based on availability and may be limited to in-stock balloons. Payment is due upfront, and a rush booking fee may apply.
What do you use to hang your balloon garlands?
We always look first to existing anchor points when hanging our garlands. In the case that no existing anchors are present, we use removable 3M command hooks. We also offer free-standing backdrop frames to enhance any design and also eliminate the need to attach anything to a wall. These are available with Custom Installation orders and require a $50 security deposit. We’ll pick them up within 2 days of your event.
What is your cancellation policy?
For Custom Installation Orders:
Need to reschedule? No problem — just let us know at least one week before your event and we'll happily apply your deposit toward a future booking. Rescheduling requests made less than one week before your event cannot be accommodated. Please note that all deposits are non-refundable.
Grab & Go Orders:
If you need to reschedule your booking, you must do so at least one week prior to your pickup date.
Inflatable FAQ's
What is included in my reservation?
Each reservation includes a three-hour rental period, bounce attendant, detailed set up, rule sign, shoe organizer, blower & extension cord, and free delivery up to 15 miles (from 20778).
Can balloons be added to the exterior of the bounce house?
Not only can they be added, but we highly recommend it! We would love to style your Inflatable with our signature organic balloon garlands on the exterior. It's the perfect way to pump up your party and create that epic photo op for you and your guests! We will work with you to custom design balloon garland add ons that fit your budget and vision.
How big is the Bounce House?
Our inflatables are BIG fun and can fit both kids ages 3-8 only !
Cotton Candy Bounce House
12 ft. L x 9 ft. W x 7 ft. H
Party Castle Bounce House- White
16.4 ft. L x 13.1 ft. W x 9.3 ft. H
Party Castle Bounce House- White w/ Slide
10.8 ft. L x 9.8 ft. W x 8.7 ft. H
Which surfaces work best for setup?
We offer set up both indoors and outdoors on any level surface that includes grass, turf, concrete, asphalt, cement, pavers and sports courts. For your safety and to avoid damage to our bubble house, we unfortunately CANNOT set up on gravel/rocks, on/near dirt or uneven surfaces. If you have any questions on where to position your bubble house, we encourage you to send us pictures of the party space before your event date.
How many people can be on the bounce house at once?
The Bounce House has a weight limit of 100 lbs. it is highly recommended that no more than 4-5 children bounce at a time. We recommend that participants are of a similar age at all times to ensure safety, especially for smaller children.
Can you set up at public venues and parks?
YES! We are fully licensed and insured which qualifies us to set up our Bounce House at public places. It is the responsibility of the client to ensure that the venue/park does allow inflatables on site and that there is a power source available within 50ft of the setup area. Please note, most parks do not have a power source available in which case you can add-on a generator rental to your reservation for an additional fee. Please reach out to us with any specific park/venue questions!
What areas do you service?
We rent our Bounce Houses to clients in the Anne Arundel County area and surrounding counties. Will travel but additional travel fees and higher order minimums may apply.
What if there is no access to electricity?
We can handle that! If you do not have a power source within 50ft of the Bubble House, we can provide a quiet generator with your rental for an additional fee.
Is your company insured?
We take the safety and security of our clients seriously. Confetti Dreams is fully insured and licensed to provide Bounce House rentals to the public.
How is the bubble house secured?
Your safety is our top priority! We follow and exceed Consumer Product Safety Commission (CPSC) protocols for staking and anchoring inflatables, and use only high-quality, durable equipment to keep our bubble house safely secured.
Do you require a deposit?
Yes! a $200 non-refundable booking deposit is required up front to reserve your date. You will be invoiced separately for the remaining balance and any other add ons if applicable. Invoices must be paid in full one week before your event date.
How far in advance should I make my reservation?
The sooner the better! Depending on the type of event and what your bounce house needs are, we suggest that you book as soon as you can to make sure a bounce house will be available for your special day!
What is your cancellation policy?
Life happens — we get it! Simply let us know at least one week before your event to reschedule, and your deposit will be applied to a future booking. Rescheduling requests made within one week of your event cannot be accommodated
Orders & Shipping: Party Supplies
How long does shipping take?
Most orders are processed within 2-4 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM EST or on weekends will begin processing the next business day.
Custom or personalized items may require 5-7 additional business days for production before shipping.
Do you ship internationally?
Yes! We offer worldwide shipping. Shipping rates and delivery times vary depending on your location.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to keep an eye on your delivery.
Returns & Damaged Items: Party Supplies
What is your return policy?
At Confetti Dreams LLC DBA Confetti Dreams, all sales are final. We do not accept returns or exchanges on any purchases. Refunds will not be issued once an order has been placed and/or fulfilled.
We encourage all customers to carefully review product descriptions, sizes, quantities, and order details before completing their purchase.
What if my order arrives damaged?
We take great pride in the quality of our products and services. If you have received a damaged, defective, or incorrect item, please reach out to us so we can make it right.
📧 Contact us at: confettidreamsllc@outlook.com
When emailing us, please include:
- Your order number
- A brief description of the issue
- Photos of the item (if applicable)
We will review your inquiry and respond in a timely manner.